Agreement to terms
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is intended for users who are at least 18 years old.
To be able to participate in the Out Of Office Retreats you must have a valid passport and be able to travel to our destinations independently. Flights are not included. Payments must be made in full, 30 days before the due date of the first day of the start date, at the most. Failure to complete all payments by the due date will result in loss of entry to BGOC, no refunds will be given.
We highly recommend holiday insurance for all clients. This must be bought independently as it is not included in the retreat price. It is your responsibility to read and understand our cancellation policy before making a reservation. Please consider purchasing travel cancellation insurance.
By agreeing to these terms and conditions you are stating that:
You have authorised to use the Debit/Credit card and/or PayPal account.
You will not charge back, dispute, reverse any payments.
We reserve the right to ban any account/person without notice for any reason.
You have read the Terms & Conditions and agree.
You agree to be bound to the Terms and Conditions and everything listed above and below. No deposit refunds will be granted.
Deposit “Booking Fee”
“Booking Fee”: 30% is due at signing to secure your booking with us.
Due to the exclusivity and limited availability, deposits are non refundable and non transferable. There will be no deposit refunds provided in any circumstances at any time. The remaining 70% balance of the retreat is due 30 days prior to event start date (Sept.19/2021).
Guest Cancellations Policy (Cancellations made by the Guest)
If you need to cancel any retreat with Out Of Office Retreats, cancellation fees will apply. All cancellations must be received in writing. Any promotional inclusions (such as products offered) will be deducted from any refund if applicable.
If for whatever reason you need to cancel your retreat place after you have booked with us, the following refund policy will apply:
If you cancel within 120 - 90 days
A 50% refund will be provided on cancellations between 90-119 days prior to the start date of the booked retreat. This excludes the 20% deposit per person booking fee which is non-refundable.
Between 60 - 90 days
A 25% refund will be provided on cancellations between 60-89 days prior to the start date of the booked retreat. This excludes the 20% deposit per person booking fee which is non-refundable.
Less than 60 days
No refund will be provided on cancellations between 59-0 days prior to the start date of the booked. Cancellations less than 60 days before the start date are non-refundable and will result in 100 % loss of revenue.
No refund will be provided for premature leaving of the retreat or failure to arrive at the retreat for any reason.
No refund will be provided for only part of a booking, for example if a room is booked for two guests who are sharing and one guest is unable to attend, the booking would need to be cancelled as a whole for the above refund policy to apply.
No refund will be provided for any room changes.
If paying via instalments, the above conditions will apply based on the entire price of your booking and not just on any instalments paid.
All retreat payments are due 30-days prior to the start date of the booked retreat, unless otherwise specified. Clients whose balances are not received by the 30-day deadline, risk forfeiting their retreat booking.
*Please note, due to the timing of the Montauk Retreat, the event is non refundable.
Cancellations made by Out Of Office Retreats
We reserve the right to cancel or postpone a retreat in our sole discretion. If we cancel or postpone a retreat, we will use reasonable efforts to reschedule the cancelled or postponed retreat to within twenty four (24) months from its original start date. Booking fees paid by guests for a cancelled or postponed retreat shall be applicable to the rescheduled retreat on a United States Dollar (USD) for United States Dollar basis only.
Retreat activity locations are subject to change without prior notice. Out Of Office reserves the right to change any and all instructors for each retreat or event without notice.
By registering for a retreat, you acknowledge that Out Of Office Retreats does not make any representation, warranty, or guarantee as to whether you will ultimately attain a cure for any health condition or disease.
If for any reason Out Of Office Retreats must cancel or change the Start Date of any retreat, for any reason whatsoever, you’re entitled to transfer the sums paid to another retreat (either scheduled or at some future time) to be used as credit. Alternatively, you may request a refund of payments made by you to the Company, which will be accommodated for insofar as is possible, taking into consideration any non-retrievable costs to which we committed in anticipation of your Retreat.
Out Of Office Retreats is not responsible for your expenses incurred in preparation for any cancelled Out Of Office Retreats such as other accommodation, airline tickets, loss of work, and/or other costs associated with preparing for your trip.
Use of credit or debit cards will not incur a surcharge if payments are cleared in full at the time of booking.
If The Retreat Has To Close For Any Reason
If the retreat has to close for whatever reason we will inform you as soon as possible. Out Of Office will always give full refunds if this occurs. Out Of Office Retreats will refund the retreat cost if applicable, but will not pay for any loss with flights.
Helios Retreats allows you to pay for your retreat over up to 3 instalments due every 2 months, in accordance with the relevant date of purchase and retreat schedule.
If paying via instalments, due to administration an additional 5% will be charged on all stage payments.
Payments at the retreat
Please note that payment for items at the retreat; such as treatments, taxis, transfer, etc., can only be paid for by debit or credit card, or USD dollars.
Flights and Transfers
Flights must be booked independently, following confirmation of your retreat stay with one of our bookings managers. If booking online please await confirmation from the team before booking any flights.
Transfers from airport to the retreat and back outside our scheduled transfers included in our packages are available at an additional cost from our 3rd party specialist Travel Agent, and is with a group we have trusted and worked with for years now. Please be aware that if you decide to book your transfers through the 3rd party, your flight details will be required by the week before your departure at the latest. This is to ensure that your transfers can be organized with our transfer company. Please note that failure to do so may result in waiting extended periods of time for the next available group transfer or having to organize any-time transfers at an additional cost to yourself through the 3rd party.
Guests are welcome to arrange their own method of transport such as a taxi, instead of arranging transfers with our 3rd party specialist. Please note however that taxi costs may vary for the one way journey.
Clients who book transfers independently will need to take full responsibility for their transfers but as a word of warning, most of our retreat destinations are located remote areas and people arriving on independent transfers often get lost and charged more for the journey.
If you damage your room or any of the property within your room we will automatically deduct the cost of repairing / replacing / redecorating from your registered card.
Comments and Complaints
If you feel unwell or are not happy with the retreat for any reason, please tell your Retreat or Hotel Manager immediately and we will endeavour to take whatever action is required. Please bear in mind that any claims may be rejected if we are not given the opportunity to put matters right during your stay.
Adding a guest to Your Booking
If you wish to add a guest to your booking, please note that we have a maximum capacity of guests that we can accommodate on site. If we have not reached capacity we would be happy to add a guest to your booking, however once we have reached the maximum number of guests unfortunately we would not be able to add any further guests at that time. We always recommend to confirm any changes as soon as possible, to avoid disappointment. At the point of booking we can highlight your details if you are looking to add a guest, in order to let you know when we are approaching our maximum capacity if you wish. Please note that places are only secured on receipt of payment.
You agree to sign a waiver with Out Of Office Retreats at least 30 days before your retreat Start Date.
You acknowledge that during any trip with Helios Retreats you participate voluntarily in any and all activities arranged, and insofar as is legally permissible, you surrender your right to any cause of action against Helios Retreats, their agents, contractor’s, employee’s and directors, arising from any loss or damage to any person or property that occurs during a Helios Retreat up to and including death.
If you are currently pregnant, or under medical or psychiatric supervision, you must provide a Doctor’s certificate confirming your fitness to travel and take part in the retreat as well as notifying Helios Retreats. Helios Retreats is unfortunately not suitable for those with psychiatric or deep emotional issues or those looking for counselling or therapy, as our team are not professionally qualified in these areas. Our team are also not medically trained and do not know your medical history so cannot offer any specific medical advice whilst at the retreat.
All health issues including allergies MUST be disclosed at the time of booking.
Our retreat is not suitable for children under the age of 18 years or for people with physical disabilities that cannot take care or responsibility for themselves as we do not have the resources or expertise. There are areas of the retreat that people with mobility issues may not be able to access.
Your Health and Wellbeing
Many health benefits are associated with regular exercise, healthy diet and therapy treatments. However a small number of people should not participate in certain activities and should seek medical advice. In case of any doubt please consult a doctor before commencing physical activity/starting or receiving a treatment.
Helios Retreats will not accept liability for:
Any of the above events, or others beyond our control.
Loss, injury, or damage (to you) or your personal property.
Physical, medical or psychiatric conditions developing during or after your retreat.
Check that your holiday insurance policy covers these and other contingencies.
You agree to fully indemnify without limitation any trainer(s), director(s) or contractor(s) against any injury, malpractice, mishap, or accident during any and all interactions with the Company away from, or at the primary place of business for Out Of Office Retreats.
By booking any retreat with Us you agree to be bound by and adhere to all policies and rules.
For any questions or queries, please email us at firstname.lastname@example.org
Last updated July 12, 2021.